HOW WE SUPPORT YOU ?

Your success is important to us.
So we’re on hand to help you achieve your trading goals, right from the moment you join.

Personal service

To ensure that you are comfortable with our products during your initial time trading with us, we have a dedicated team on hand to offer one-to-one guidance.

Friendly, expert team

Get continued support for your trading and platform use as and when you need it from our large, highly skilled trading services team.

Easy to contact.

Get hold of us on phone, email, Twitter or live chat. We are available 24 hours a day.

Security of Client's Funds

Your funds are fully secured when you trade with Basel Markets.

Globally regulated activities

Negative balance protection

Strict Internal Control

Advanced execution system

Enhanced Protection

Protecting our clients is our primary goal, for this reason Basel Markets provides important assurances to make trading with us even more secure.

Fully Segregated Funds

As a regulated firm, Basel Markets is required to separate client money and assets from their own resources. This means that we’re not allowed to use them in the course of our business activities, and that client money is completely ring-fenced and protected in the unlikely event that Basel Markets became insolvent. 

Basel Markets is authorized to conduct investment business by the St. Vincent and The Grenadines (SVG). The SVG requires the firms they supervise to hold client funds in accounts separate to their own. 

Negative Balance Protection

We abides to the Negative Balance Protection Policy required by ESMA (European Securities and Markets Authority), NCAs (National Competent Authorities) and FCA (Financial Conduct Authority) that clients can’t lose more than what they invest in the case of extreme market volatility. Negative balance protection is designed as a backstop in case the margin call is either not triggered or triggered late due to a sudden price movement.